At CALENTHOR, we value clarity, fairness, and transparency. This policy outlines your rights, responsibilities, and the process for requesting returns or refunds for purchases made through calenthor.live.
Requests must be submitted within 14 calendar days of purchase or delivery confirmation. Requests outside this timeframe may not be eligible for review.
A valid order confirmation, transaction ID, or receipt issued by CALENTHOR is required for all refund evaluations.
Products or services must meet the condition criteria outlined below. Failure to comply may result in partial approval or denial.
Items must be unused, undamaged, and in original packaging when applicable.
Digital services must not have been fully delivered or consumed to qualify for refund review.
Any manufacturing defect or service error must be reported with supporting documentation (photos, screenshots, or descriptions).
Customized or personalized products specifically tailored to client specifications.
Services that have been fully completed and formally approved by the client.
Refund requests resulting from incorrect information provided by the customer during checkout.
Contact our support team via email with your order number and detailed explanation of your request.
Our team will review your submission within 3–5 business days and may request additional information.
If approved, refunds will be processed to the original payment method within 7–10 business days.
For any return or refund inquiries, please contact:
CALENTHOR Customer Support
Email: [email protected]
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UTC)
CALENTHOR reserves the right to update or modify this Returns & Refund Policy at any time. Changes become effective immediately upon publication on calenthor.live.